The products are delivered to the address indicated by the Client during the Order procedure. The possible risks associated with merchandise shipping ( lost, damage, wrong shipping address, etc. ) are part of the Client’s understanding and agreement as soon a JDC hands the merchandise to the shipper chosen by the client on the JDC Internet Site. In case of an eventual labeling error, JDC can not be rendered responsible for the merchandise not reaching its intended destination.
The return inherent shipping expenses for non collected merchandise are the Client’s responsibility. Prior to any return shipping, JDC could ask the Client to pay for the eventual added expenses.
In case of non merchandise reception, JDC can not be rendered liable, including the scenario of the shipper not having left notification of a delivery attempt. The risks of non delivery, and possible associated shipping costs return are understood and accepted by the Client.
In case of merchandise returned to JDC’s headquarters for non-delivery ( postal delivery delays, wrong address, … etc ), the Client is notified by e-mail to the indicated address at the time of Order. Without news from the Client’s under a three ( 3 ) months period from the e-mail notification, JDC reserves the rights to cancel the order. In this case, JDC is freed from its obligation to deliver the merchandise and refund the Client’s order pre-payment to cover to conventional retributory damages, account settlement, and all claims relevant to the ordered merchandise.
The shipping and handling expense are always clearly indicated and explained as part of the Order procedure. The merchandise delivery is made via the shipping company chosen by the Client and found on JDC’s Internet Site.
All articles can usually ship out within three ( 3 ) business days, excluding weekends and official holidays. The indicated delays will be modest, and corresponding to the merchandise production speed, handling, distribution and shipping of any Order.
In the eventuality of JDC being unable to deliver the ordered merchandise within a thirty ( 30 ) day period ( warehouse shipping due date ), the Client can cancel the Order by sending an e-mail or postal mail addressed to JDC’s customer service with the included corresponding Order details. This cancellation will only be validated if JDC is notified at least 24 hours during the business week 9:00 AM – 5:00 PM Monday to Friday before the returned merchandise is delivered to its offices by the shipper of its choice. In the contrary, the cancellation will be permanently voided. The cancelation must also be made within forty ( 40 ) days from the Order date.
In case of a valid Order cancelation, the Client’s pre-payment will be refunded in full to his/her account. The Client will not be able to claim for any reason, additional retributory damage(s), for the refund will be exclusively and only limited to the pre-payment costs associated with the ordered merchandise.
JDC is legally allowed to cancel an order even after placed and accepted, without having to explain or giving a valid reason to the client. In this case, the refund to the Client is limited to the Order pre-payment initially made, excluding any amount for retributory damage.
The Client must immediately inspect the ordered merchandise for damage upon reception.
To identify problems ( damaged shipping box, item not corresponding to the ordered item, eventual missing parts, etc… ), the Client must check the conformity and integrity of the delivered merchandise before signing the shipper’s receipt. The Client might be asked to describe in writing the abnormalities of the received goods on the shipping receipt before signing it ( per example, damaged merchandise, wrong product delivered, etc… ). This inspection will only be considered valid after the Client has signed the shipping receipt without any reserved conditions attached.